Topic: Modernizing an Agency: Developing Procedures and Policies
Description:
Our team will examine how outdated or inconsistent procedures and policies impact operational efficiency, communication, and customer experience within a transit agency. We will identify key gaps in current practices and analyze how these challenges affect both frontline employees and leadership decision-making. Using industry best practices and real-world insights, we will develop clear, standardized procedures and policy recommendations designed to improve consistency and accountability. Additionally, we will present a realistic implementation approach that emphasizes leadership alignment, training, and sustainable change. Through our final deliverables, we aim to showcase how intentional policy and process improvements can transform agency performance and elevate service delivery.
Ruben Mendoza, General Manager, MV Transportation, LITLA Graduate 2024
LITLA_LDC_Modernizing an Agency_Final.pdf
[https://drive.google.com/file/d/1IBPoMHisNUpzN0lbHIyBi23uDWD5n2Mh/view?usp=drive_link](https://drive.google.com/file/d/1IBPoMHisNUpzN0lbHIyBi23uDWD5n2Mh/view?usp=drive_link)